Cancellation Policy

Accommodation Cancellation Policy

Individual reservations
All Cancellations are to be made in writing to Lochmara using our Contact Form.
Cancellations received more than 7 days prior to the day of arrival will receive a 100% refund.
Cancellations received between 48 hours and 7 days of the day of arrival will incur a cancellation fee of 50% of the total stay.
Cancellations received within 48 hours of the day of arrival will be charged a 100% cancellation fee.
A ‘no show’ will be charged a cancellation fee of 100% of the total stay.

Group reservations – being group bookings of 3 rooms or more
All Cancellations are to be made in writing to Lochmara using our Contact Form.
Cancellations received 30 days or more prior to arrival will receive a 100% refund.
Cancellations received 7-30 days prior to arrival will be charged a cancellation fee of 50% of the total stay.
Cancellations received within 1-6 days of the day of arrival will be charged a 100% cancellation fee.

Day trip Cancellation Policy

All Cancellations are to be made in writing to Lochmara using our Contact Form within 24 hours of your departure.
We reserve the right to cancel or change a day trip booking, or to replace any Lochmara water taxi at any time. 
In the event your day trip is cancelled due to adverse weather conditions, you will receive a 100% refund, or we can transfer your booking to an alternative date subject to availability.
A ‘no show’ is non-refundable.

Force Majeure

Lochmara will not be in any breach of this agreement or in any way liable if it is prevented from complying with the supply of accommodation and other related services by reasons of Pandemic, Act of God, Act of Public Enemy, War, Earthquake, Riot, Storm, Flood, Explosion, Compliance with any law of Government restraining Order, Rule regulations, Strikes, Lockouts, or any other cause not reasonably within the control of the hotel.