Cancellation Policy

Lochmara is a small venue with only 14 rooms. Our cancellation policy reflects the requirement for commitment from travellers to mitigate the impact to our small business with last minute cancellations.

Booking with Lochmara applicable for all guests

✓ Lochmara is a small accommodation provider of only 14 rooms. Our cancellation policy reflects our size and the impact cancellations have on our business when they are last minute.

✓ For any room type a $80.00 deposit per room is required at the time of booking.

✓ Cancellations are not considered confirmed until you have received written confirmation from Lochmara Lodge of your cancellation request.

✓ For our Lochmara water transfers Lochmara reserves the right to reschedule or cancel any water transfer departures booked if it feels they cannot be undertaken due to boat availability, safety, or if total bookings are below minimum numbers required for certain events. In the event of Lochmara Lodge making a cancellation you will be offered an alternative date for travel or receive a full refund.

✓ High season cancellation policy over Christmas/New Year is 20 December to 31 January. A full non-
refundable payment of any room booked during the high season (as an individual or group) is required 60 days prior to arrival.

Accommodation Cancellation Policy

Individual reservations

All cancellations are to be made in writing to Lochmara using stay@lochmaralodge.co.nz

Group reservations

Group bookings are when three or more guest rooms are booked as part of the same reservation. A $80.00 deposit per room is required at the time of booking, and full payment is required 60 days prior to arrival.

All group cancellations are to be made in writing to Lochmara using stay@lochmaralodge.co.nz

Day trip Cancellation Policy

All cancellations are to be made in writing to stay@lochmaralodge.co.nz within 48 hours of your departure.

Weather

✓ In the case of extreme weather conditions and we need to alter your water transfer times, Lochmara will contact you to discuss your options.

✓ If Lochmara cancels a departure due to bad weather, a full refund will be given, or the option to re-book your trip to another date.

✓ We do not provide refunds for unfavourable weather (i.e. rain/wind) when our boat is still operational.

✓ We recommend all guests prepare for unfavourable weather with appropriate footwear, spare warm clothing, and rain protection to ensure you can still enjoy all that Lochmara has to offer.

Luggage Transfers

✓ All guest luggage that Lochmara transfers is done so with care. However, to help us help you, all
luggage no matter how big or small should be packed well enough to withstand the usual circumstances and effects of water transport.

✓ We do not take responsibility or provide compensation for items damaged during transport and
suggest you have your own travel insurance.

✓ Your luggage may pass through many hands during transfer, from our office, boat, portage, and
accommodation staff. Therefore, we recommend all items are in luggage that securely closes. The
biggest risk to your luggage if not securely closed is our Weka’s! They love a good treasure and if you
don’t know what a Weka is, you will on arrival to Lochmara.

✓ There is a strict luggage weight limit of 23kg per item transported. Lochmara staff reserve the right to decline to handle the luggage on your behalf if the weight is excessive and puts their health at risk of lifting it.

✓ We recommend that all personal and valuable items are carried with you.

✓ Walking poles must be within your luggage or carried on your person to mitigate damage to other
bags.

Force Majeure

Lochmara will not be in any breach of this agreement or in any way liable if it is prevented from complying with the supply of accommodation and other related services by reasons of Pandemic, Act of God, Act of Public Enemy, War, Earthquake, riot, Storm, Flood, Explosion, Compliance with any law of Government restraining Order, Rule regulations, Strikes, Lockouts, or any other cause not reasonably within the control of the hotel.